Amendments
Print-
Panchayat Raj (Preparation of Citizens Charter) Rules, 2004 (Kerala)
(Published in Kerala Gazette Extra No.1289 dated 19.6.2004 : SRO No.627/2004)
RULES
1. Short title and commencement-(1) These rules may be called the Kerala Panchayat Raj (Preparation of Citizens Charter) Rules, 2004.
(2) This shall come into force at once.
2. Definitions.-(1) In these rules, unless the context otherwise requires,-
(a) 'Act' means the Kerala Panchayat Raj Act, 1994 (13 of 1994);
(b) 'Citizens Charter' means a statement, approved and published by the Panchayat, describing the services voluntarily offered to be made available time bound by the Panchayat to the Citizens residing in the Panchayat area and as such entitled to them and the conditions and the time limit under which the same shall be made available;
(c) 'Ombudsman' means the Ombudsman for the Local Self Government Institutions constituted under S.271 G of the Act:
(d) 'Panchayat' means a Grama Panchayat or a Block Panchayat or a District Panchayat;
(e) 'Panchayat area' means land area coming under the administrative control of a Panchayat;
(f) 'Service' means an assistance that a Panchayat may render to a citizen either free of cost or by realising a reasonable fee for improving his living conditions and includes the granting of financial assistance and the issue of permit, licence or certificate for any purpose.
(2) Words and expressions used, but not defined in these rules, but defined in the Act shall have the meanings respectively assigned to them in the Act.
3. Preparation of citizens Charter.--(1) After the constitution of the Panchayat following the General Election, the Panchayat shall, as soon as may be but not later than a period of six months therefrom, meet, discuss and decide as to whatever services the Panchayat may be able to make available time bound, to the Citizens residing in the Panchayat area and as to what conditions a Citizen shall have to fulfill for getting such a service and also as to what shall be the time limit to make available the said service;
Provided that the Panchayats wherein elected Committees are in existence at the time when these Rules come into force, shall, as soon as may be, but not later than six months from the date of coming into force of these rules, prepare and publish the Citizens Charter under these Rules.
(2) The Panchayat shall, before taking a decision under sub-r.(1), seek the views of the Secretary of the Panchayat and other Officers, concerned and shall consider the factors like availability of Officials, sufficiency of fund etc.
(3) The Panchayat shall, simultaneously, while taking a decision to render a service, determine, subject to the provisions of the Act and the Rules, the procedure thereof, the quality and the fee leviable thereto if the service is not free of cost for the service.
(4) The services that the Panchayat decides to render time bound shall be those connected with the duties vested in the Panchayat or entrusted with it by the Government under the Act or under any other law.
(5) The services that the various institutions under the control of the Panchayat may render, shall be included in the services that the Panchayat renders time bound.
(6) The time limit that the Panchayat may fix under sub-r.(1) shall not exceed the time limit, if any, that has been fixed under the Act or any other law or any rules for rendering any service.
(7) The Panchayat shall, in the form appended to these rules prepare under the title "Citizens Charter", the details of services that the Panchayat decides to render time bound and shall publish the same in the manner prescribed under R.4.
4. Publication of Citizens Charter.- (1) The Citizens Charter that the Panchayat prepares under R.3 shall, for the information of the public, be published by affixing it on the notice board at the Office of the Panchayat and on other notice boards fixed at public places in the Panchayat area and the same shall be printed and distributed free of cost among the public. The Panchayat shall give necessary publicity to the Citizens Charter so long as it is in existence. The Panchayat shall take steps, to make available, copies of the Citizens Charter to those who demand for the same.
(2) The gist of the Citizens Charter published by the Panchayat shall be written in paint on a board and exhibited in the Panchayat office so that the public may see it.
(3) The Citizens Charter published by the Panchayat, shall be read out in the immediately next coming meetings of the Grama Sabhas.
5. Validity period of the Citizens Charter.-A Citizen Charter prepared and published by a Panchayat under Rr. 3 and 4 respectively shall, subject to revision under R.9, be in force till the expiry of the term of the said Panchayat and thereafter till a Citizens Charter is prepared and published by the newly constituted Panchayat.
6. Applications for getting the service.-(1) A person who wants to get a service mentioned in the Citizens Charter, shall apply in the form prescribed therefore to the Panchayat Secretary or to the Officer concerned.
(2) The Panchayat shall issue the application form free of cost, or on realizing the actual cost thereof, to those who are in need of it.
(3) The Panchayat shall, in the respective Office arrange an enquiry counter for distributing the application forms, for receiving application and for giving reply to the enquiries in respect of the same.
(4) A serial number shall be assigned to every application for service, received by the Secretary or the Officer concerned and the details such as the name of the applicant, the date of receipt of the application, the request in the application etc. shall be recorded in a register.
(5) Immediately on receipt of an application, an acknowledgment receipt shall be issued to the applicant recording therein the probable date on which the service may be rendered, the name of the Officer whom the applicant may approach in this regard and other necessary details.
7. Obligation to render service.-(1) The Panchayat, the Secretary and the Officers concerned thereof who are under the control of the Panchayat shall be obliged to render a service referred to in the Citizens Charter to an eligible applicant within the respective time limit and the failure thereto will be treated as delinquency.
(2) If a service cannot be rendered within the stipulated time limit on reasonable grounds, the concerned Officer shall intimate the fact to the applicant within the said time limit. Simultaneously, if possible, the revised time limit shall also be intimated to the applicant.
(3) Where an applicant feels that an Officer of the Panchayat fails to render a service or causes delay thereof, he may bring the complaint to the notice of the Panchayat President and if any such complaint is received, the Panchayat President shall personally examine and dispose it.
(4) Where a Citizen considers that the Panchayat or a Member of the Panchayat or an Officer of the Panchayat has deliberately committed default or delay in making available a service to which he is entitled to as per the Citizens Charter, he may file a complaint before the Ombudsman, alleging that die Panchayat or the member of the Panchayat or the Officer thereof is guilty of committing maladministration as defined in clause (e) of S.271F of the Act.
8. Providing Informations.- Every information in respect of the services made available to the applicants and which are mentioned in the Citizens Charter shall come within the purview of clause (a) of S .271A of the Act and every person shall have the right to know the same under S.271B.,
9. Revision and Evaluation of Citizens Charter.-(1) The Panchayat shall, once in every year, revise and update the Citizens Charter prepared under R.3 and published under R.4 after discussion.
(2) The revision of the Citizens Charter every year shall be with the intention of bringing in suitable changes based on the experience during the previous year and if possible, for including in it, more services and for reducing the time limit in rendering the service.
(3) As in the case of Citizens Charter, its revisions shall also be published in the notice boards of the Panchayat and the copies thereof shall be printed and distributed among the people.
(4) The Panchayat shall often evaluate the progress in rendering services mentioned in the Citizens Charter and shall issue necessary guidelines at the respective times to the Officers concerned.
FORM
(See sub-rule(7) of R.3)
...............................Panchayat
CITIZENS CHARTER
(In force from......................)
The Panchayat will render to the Citizens residing in this Panchayat area, the following services
time bound.
________________________________________________________________________________
Sl.No. Details of services The conditions to be The time limit within which the
to be rendered fulfilled by the applicant service will be made available
(Time/day after the receipt of
application)
________________________________________________________________________________
(1) (2) (3) (4)
________________________________________________________________________________
________________________________________________________________________________
Note.-Further details of the above said services and application form can be had from the office of the Panchayat.
Explanatory Note
(This does not form part of the Notification, but is intended to indicate its general purport.)
S .272A of the Kerala Panchayat Raj Act, 1994 (13 of 1994) empowers the Government to publish Citizens Charter in the prescribed manner.
This Notification is intended to achieve the above object.
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THE CENTRAL UNIVERSITIES (AMENDMENT) BILL, 2021
-
124 of 2021
THE CONSTITUTION (ONE HUNDRED AND TWENTY-SEVENTH AMENDMENT) BILL, 2021
-
120 of 2021
THE TAXATION LAWS (AMENDMENT) BILL, 2021
-
78 OF 2021
THE KERALA CLINICAL ESTABLISHMENTS (REGISTRATION AND REGULATION) AMENDMENT ORDINANCE, 2021
legislation h -
Notfn.No. 9042/Leg.B
THE KERALA PUBLIC SERVICE COMMISSION (ADDITIONAL FUNCTIONS AS RESPECTS THE SERVICES UNDER THE WAQF BOARD) ORDINANCE, 2021 58 of 2021
Legislation B -
29
THE KERALA EDUCATION (AMENDMENT) BILL, 2021
-
Bill No. 31
THE KERALA GENERAL SALES TAX (AMENDMENT) BILL, 2021
-
3751/Leg.G1/2020/Law
THE KERALA PRIVATE FORESTS (VESTING AND ASSIGNMENT) (AMENDMENT) ORDINANCE, 2021 dated 2.7.2021
-
85 OF 2021
THE KERALA MICRO SMALL AND MEDIUM ENTERPRISES FACILITATION (AMENDMENT) ORDINANCE, 2021
-
124 OF 2021
THE KERALA MINERALS (VESTING OF RIGHTS) ORDINANCE, 2021
-
138 OF 2021
THE KERALA PUBLIC SERVICE COMMISSION (ADDITIONAL FUNCTION AS RESPECTS CERTAIN CORPORATIONS AND COMPANIES) AMENDMENT ORDINANCE, 2021
-
39
THE KERALA EDUCATION (AMENDMENT) BILL, 2021/BILL No. 39
-
38
THE KERALA CO-OPERATIVE SOCIETIES (AMENDMENT) BILL, 2021/Bill No. 38
-
95 OF 2021
THE KERALA SELF FINANCING COLLEGE TEACHING AND NON-TEACHING EMPLOYEES (APPOINTMENT AND CONDITIONS OF SERVICE) ORDINANCE, 2021
-
47
THE KERALA PRIVATE FORESTS (VESTING AND ASSIGNMENT) AMENDMENT BILL, 2021
-
58
THE KERALA CO-OPERATIVE SOCIETIES (SECOND AMENDMENT) BILL, 2021
-
56
THE KERALA GENERAL SALES TAX (AMENDMENT) BILL, 2021
-
54
THE UNIVERSITY LAWS (AMENDMENT) BILL, 2021
-
70
THE KERALA LABOUR WELFARE FUND (AMENDMENT) BILL, 2021
-
65
THE KERALA SHOPS AND COMMERCIAL ESTABLISHMENTS (AMENDMENT) BILL, 2021
-
64
THE KERALA HEADLOAD WORKERS (AMENDMENT) BILL, 2021
-
8 of 2021
THE NARCOTIC DRUGS AND PSYCHOTROPIC SUBSTANCES (AMENDMENT) ORDINANCE, 2021
-
51
THE KERALA EMPLOYMENT GUARANTEE WORKERS' WELFARE FUND BILL, 2021
-
44
THE KERALA REPEALING AND SAVING BILL, 2021
-
59
THE KERALA MINERALS (VESTING OF RIGHTS) BILL, 2021
-
66
THE KERALA MICRO SMALL AND MEDIUM ENTERPRISES FACILITATION (AMENDMENT) BILL, 2021
-
144 OF 2021
THE KERALA PUBLIC HEALTH ORDINANCE, 2021
-
140 OF 2021
THE KERALA PRIVATE FORESTS (VESTING AND ASSIGNMENT) AMENDMENT ORDINANCE, 2021
-
142 OF 2021
THE KERALA INDUSTRIAL SINGLE WINDOW CLEARANCE BOARDS AND INDUSTRIAL TOWNSHIP AREA DEVELOPMENT (AMENDMENT) ORDINANCE, 2021
-
9 of 2021
THE CENTRAL VIGILANCE COMMISSION (AMENDMENT) ORDINANCE, 2021
-
151 of 2021
Narcotic Drugs and Psychotropic Substances (Amendment) Act, 2021
-
XLIII of 2021
Mediation Act, 2021
-
Bill No. 85
THE KERALA LAND REFORMS (AMENDMENT) BILL, 2021
-
2 OF 2022
THE KERALA MARITIME BOARD (AMENDMENT) ORDINANCE, 2022
-
3 OF 2022
THE KERALA LOK AYUKTA (AMENDMENT) ORDINANCE, 2022
-
21 of 2022
Constitution (Scheduled Tribes) Order (Amendment) Act, 2022
-
Bill No. 84
THE KERALA AGRICULTURAL INCOME TAX (REPEAL) BILL, 2021
-
Bill No. 88
THE KERALA CO-OPERATIVE SOCIETIES (AMENDMENT) BILL, 2022
-
Bill No. 91
THE KERALA PRIVATE FORESTS (VESTING AND ASSIGNMENT) AMENDMENT BILL, 2022
-
6 OF 2022
THE KERALA INDUSTRIAL SINGLE WINDOW CLEARANCE BOARDS AND INDUSTRIAL TOWNSHIP AREA DEVELOPMENT (AMENDMENT) ORDINANCE, 2022
Law (Legislation-C) Department -
10 OF 2022
THE KERALA LIVESTOCK AND POULTRY FEED AND MINERAL MIXTURE (REGULATION OF MANUFACTURE AND SALE ) ORDINANCE, 2022
Law (Legislation-I) -
5 of 2022
THE KERALA LOCAL SELF GOVERNMENT COMMON SERVICE ORDINANCE, 2022
legislation h -
9 of 2022
THE KERALA MARITIME BOARD (AMENDMENT) ORDINANCE, 2022 (9 of 2022)
-
12 OF 2022
THE KERALA PUBLIC HEALTH ORDINANCE, 2022
-
93 of 2022
THE CRIMINAL PROCEDURE (IDENTIFICATION) BILL, 2022
-
85
Kerala Land Reforms (Amendment) Bill, 2021
-
bill no. 102
The Kerala protection of River banks and regulation Removal of sand Act Amendment Bill,2022
-
110
THE KERALA CO-OPERATIVE SOCIETIES (AMENDMENT) BILL, 2022 - Bill No. 110
-
Bill No. 109
THE KERALA PRIVATE FORESTS (VESTING AND ASSIGNMENT) AMENDMENT BILL, 2022
-
113
THE KERALA CO-OPERATIVE SOCIETIES (SECOND AMENDMENT) BILL, 2022
-
123 of 2022
THE FAMILY COURTS (AMENDMENT) BILL, 2022
-
126
The Kerala Document Writers.....Fund (Amendment) Bill, 2022
-
111
THE KERALA LIVESTOCK AND POULTRY..........SALE ) BILL, 2022
-
127
THE KERALA CO-OPERATIVE SOCIETIES (SECOND AMENDMENT) BILL
-
128
THE KERALA LIVESTOCK AND POULTRY ...... AND SALE ) BILL, 2022
-
129
Kerala Maritime Board (Amendment) Bill, 2022
-
134
THE KERALA INDUSTRIAL SINGLE WINDOW CLEARANCE BOARDS AND INDUSTRIAL TOWNSHIP AREA DEVELOPMENT (AMENDMENT) BILL, 2022
-
7 of 2022
Kerala Private Forest (Vesting and Assignment) Ordinance, 2022
-
135
The Kerala Public Enterprises (Selection and Recruitment) Board Bill, 2022
-
133
THE KERALA LOK AYUKTA (AMENDMENT) BILL, 2022
-
136
THE KERALA LOCAL SELF GOVERNMENT COMMON SERVICE BILL, 2022
-
15 OF 2022
THE KERALA PUBLIC HEALTH ORDINANCE, 2022
Law (Legislation-H) Department -
Bill No. 143
THE SREE PANDARAVAKA LANDS (VESTING AND ENFRANCHISEMENT) AMENDMENT BILL, 2022
-
142
THE KERALA MOTOR TRANSPORT WORKERS' PAYMENT OF FAIR WAGES (AMENDMENT) BILL, 2022
-
146
Kerala Panchayat Raj Amendment Bill, 2022
-
145
Kerala Municipality Amendment Bill, 2022
-
145
Kerala Municipality (Amendment) Bill, 2022
-
146
THE KERALA PANCHAYAT RAJ (AMENDMENT) BILL, 2022
-
148
Non-Resident Indians' (Keralites) Commission Bill, 2022
-
102
THE KERALA PLANTATION TAX (REPEAL) BILL, 2021
-
149
The University Laws(Amendment)(No.2) Bill,2022
-
137
THE KERALA HIGH COURT.....RETIREMENT AGE) BILL, 2022
-
Bill No. 102
Kerala Protection of River Banks and Regulation of Removal of Sand (Amendment) Bill, 2022
-
153
The Kerala General Sales Tax (Amendment)Bill,2022
-
150
THE UNIVERSITY LAWS (AMENDMENT) (No.3) BILL, 2022
-
290 OF 2022
Repealing and Amending Act, 2022
-
NOTIFICATION No. 448
THE KERALA FINANCE BILL, 2023
-
Bill No. 162
THE KERALA PRIVATE FORESTS (VESTING AND ASSIGNMENT) AMENDMENT BILL, 2023
-
Bill No. 80 of 2023
THE FOREST (CONSERVATION) AMENDMENT BILL, 2023
-
1 of 2023
THE KERALA HEALTHCARE SERVICE PERSONS AND HEALTHCARE SERVICE .......ORDINANCE, 2023
-
2 OF 2023
THE KERALA TAXATION LAWS (AMENDMENT) ORDINANCE, 2023
-
167
THE INDIAN PARTNERSHIP (KERALA AMENDMENT) BILL, 2023
-
93 OF 2023
Registration of Births and Deaths (Amendment) Act, 2023
-
101 OF 2023
Mines and Minerals (Development and Regulation) Amendment Bill, 2023
-
LIII OF 2023
Press and Registration of Periodicals Act, 2023
-
168
The Kerala Building Tax (Amendment) Bill, 2023
-
Bill No. 169
Kerala Healthcare Service Persons and Healthcare Service Institutions(Prevention of Violence and Damage to Property) Amendment Bill, 2023
-
Bill No. 164
Abkari Amendment Bill, 2023
-
Bill No. 172
Kerala Conservation of Paddy Land and Wetland Amendment Bill, 2023
-
Bill No. 113 of 2023
THE DIGITAL PERSONAL DATA PROTECTION BILL, 2023
-
Bill No. 173
THE KERALA GOVERNMENT LAND ASSIGNMENT (AMENDMENT) BILL, 2023
-
374 of 2019
THE MAINTENANCE AND WELFARE OF PARENTS AND SENIOR CITIZENS (AMENDMENT) BILL, 2019
-
175
Kerala Panchayat Raj (Amendment) Bill, 2023
-
176
Kerala Municipality (Amendment) Bill, 2023
-
Bill No. 124 OF 2023
Constitution (One Hundred and Twenty-eighth Amendment) Act, 2023
-
Bill No. 178
THE CODE OF CRIMINAL PROCEDURE (KERALA SECOND AMENDMENT) BILL, 2023
-
4 of 2023
THE KERALA PANCHAYAT RAJ (AMENDMENT) ORDINANCE, 2023
-
3 of 2023
THE KERALA MUNICIPALITY (AMENDMENT) ORDINANCE, 2023
-
100 of 2023
JAMMU AND KASHMIR REORGANISATION (AMENDMENT) BILL, 2023
-
172 of 2023
THE JAMMU AND KASHMIR REORGANISATION (SECOND AMENDMENT) BILL, 2023
-
175 of 2023
Bharatiya Sakshya (Second) Adhiniyam, 2023
-
174 of 2023
BHARATIYA NAGARIK SURAKSHA (SECOND) SANHITA, 2023
-
173 of 2023
BHARATIYA NYAYA (SECOND) SANHITA, 2023
-
194 OF 2023
Telecommunications Bill, 2023
-
190
Kerala Public Service Commission (Additional Functions As Respects Certain Corporations And Companies) Amendment Bill, 2024
-
188
The Kerala Municipality (Amendment) Bill, 2024
-
XVIII OF 2024
Water (Prevention and Control of Pollution) Amendment Act, 2024
-
193
THE KERALA FINANCE BILL, 2024
-
Bill No. 196
Kerala Panchayat (Second Amendment) Bill, 2024
-
200
2024 ലെ കേരള നികുതി വസൂലാക്കൽ (ഭേദഗതി) ബിൽ
-
213
Non Residents Keralites Welfare (Amendment) Bill, 2024
-
230
Kerala Industrial Infrastructure Development (Amendment) Bill, 2024
-
107 of 2025
Insolvency and Bankruptcy Code (Amendment) Act, 2025
-
Bill No. 281
University Laws (Amendment) (No.3) Bill, 2025
-
Bill No. 274
Kerala Panchayat Raj (Amendment) Bill, 2025
-
Bill No.277
Kerala Industrial Single Window Clearance Boards and Industrial Township Area Development (Amendment) Bill, 2025
-
282
University Laws (Amendment) (No.4) Bill, 2025
-
280
Kerala Right to Public Service Bill, 2025
-
278
Kerala Single Dwelling Place Protection Bill, 2025
Government Order / Circular
-
13402/J2/12/G
Appointment and Deployment of Teachers in Aided ... read more... 10-Apr-2012
-
D2/7318/12/DPI
Period of Probation of Officers in State Service ... read more... 03-Apr-2012